director, technical services @ outboundIQ · 5x five9 certified · bestselling author

ryan shatzkamer.

i build dialing strategies

twenty-one years old, 80+ five9 implementations deep, and somehow also a #1 bestselling author. i lead technical services at outboundIQ, where we keep 1,000+ contact centers dialing smart. on the side, i open-source tools that put ai to work inside the contact center.

work with me see the projects
  • 80+ five9 domain builds
  • 1,000+ customers at outboundIQ
  • 73 tools in five9-mcp
  • #1 amazon bestseller
  • 4,400+ on linkedin

01 / story

how i got here

the short version: i have been taking things apart since i was seven. the long version:

  1. age 7

    banned from a minecraft server

    there was a rare item i could not get, so i found a hack client. the server's anti-cheat caught me flying in about five minutes. so i opened up the client's js and rebuilt flight as a double-jump with no cooldown. the server already allowed double-jumps, so nothing ever flagged again. first code i ever shipped.

  2. same year

    the transformers mod incident

    tried to install a mod that turns you into a transformer. got a virus instead. factory reset, found the real link, then noticed bumblebee was missing an ability. so i built it myself. clunky, but it worked, and i published it. first open source project, technically.

  3. the server years

    localhost, but multiplayer

    started hosting my own minecraft servers on my bedroom pc, with vpns so my friends could connect to my ip. free infrastructure lessons before i knew that phrase existed.

  4. high school

    the agency era

    i had been editing videos for fortnite creators when chatgpt dropped my senior year. a friend and i turned the momentum into a content agency: $600 a month for 10 in-store videos, scripted, filmed, and edited by us, with classmates on the payroll at $10 a video. our first client ran the restaurant we pitched them in.

  5. the day after graduation

    employee #3

    no gap year, no dorms. i started riding to the outboundIQ office at 5am and heading home at 7pm. i was the third employee, and we were at customer number sixty-something. i ran college in parallel for a while. calculus and a company growing that fast do not share a calendar.

  6. the side quest

    stockpunkz

    built an ai bot in class that read live stock news and returned a score, wrapped it in a discord, and grew the instagram to 40k followers in about 40 reels. live sessions, coaches, the works. eventually sold the page to focus. you live and you learn.

  7. earlier this year

    the book

    co-authored a book with erik seversen about how businesses actually adopt ai. my chapter tells a contact center story with a twist ending, because business books deserve plot. it hit #1 bestseller on amazon in the us. that same stretch, i talked shop on a podcast hosted by the former cto of the florida democratic party.

  8. june 2026

    director, technical services

    outboundIQ grew from sixty customers to 1,000+, and i grew with it: first senior platform engineer, now director of technical services, building the team version of everything the platform years taught me. 80+ implementations, hundreds of custom dialing journeys, every integration under the sun.

  9. now

    building in public

    five9-mcp is open source and live, 73 tools and counting. dialerRX is in the lab. the linkedin thing keeps working. next up is next up.

02 / proof

things i've built

open source, sold, published, or cooking. proof beats promises.

five9-mcp

open source mit cloudflare workers

an mcp server that puts your entire five9 domain in your ai's hands. 73 tools across campaigns, users, skills, lists, dispositions, dnc, ivr, reports, and real-time stats. you type "create a preview campaign for the win-back list and start it" and claude just... does it.

github.com/ryanshatz/five9-mcp →
  • zero dependencies. not one npm package
  • five9's admin api still speaks soap, so i hand-rolled the envelopes and a ~60 line xml parser
  • oauth 2.1 built in. plugs straight into claude and chatgpt as a connector
  • one-click deploy plus an in-browser setup wizard. you never touch a terminal

dialerRX

in the lab

prescription-grade diagnostics for five9 domains. it reads how your campaigns actually behave, flags what is hurting contact rates, and hands you the fix before you feel the symptoms. building it now at outboundIQ.

the-call-floor

open sourcethree.js

a browser-based 3d call center tycoon. hire agents, manage their energy, deploy dialer tech, scale the floor. because this industry deserved a video game.

play the repo →

flux-3D

open source

an immersive 3d visualizer for five9 ivr call flows. holographic avatars, animated data cables, live analytics. your ivr, but in a form you would actually show people.

see it on github →

the book

#1 amazon bestseller

co-authored a book on how businesses actually adopt ai, alongside erik seversen. my chapter is a contact center story that reads like a thriller until the twist teaches you something. #1 in its category on amazon in the us.

grab the book →

stockpunkz

sold

an ai stock-signal bot living in a discord: type a ticker, it read the latest news and returned a score. 40k instagram followers, live sessions, a community of traders. sold the page, kept the lessons.

03 / content

the content thing

an industry that runs on webinars meets a guy with a fortnite editing background. shortform video about dialers, compliance, and ai. it works better than it should.

"voicemails say hello too, apparently."
on answering machine detection
"number reputation is not bought. it's earned."
on caller id health
"sounding right is not the same thing as being right."
on ai voice fraud
"a collection of ones is not a team."
on building teams

somewhere between 600 and 22,000 impressions a post. the variance is part of the fun.

follow along on linkedin

04 / hire me

work with me

if you run a five9 shop, an outbound floor, or a brand that wants the person who both builds the thing and explains it on camera, this is the part where we talk.

five9 consulting

implementations, migrations, rescues. campaign architecture, ivr, integrations, dialing strategy, and the campaign someone else "optimized". 80+ builds in, your edge case probably has a folder.

ai in the contact center

mcp servers, claude wired into your ops, internal tools your team actually uses. i built five9-mcp in public. imagine what we could ship in private.

content & speaking

shortform video that makes contact center tech watchable. podcasts, panels, trade show talks. boring industry, unfair advantage.

my dms are open. so is the inbox.

tell me what you are dialing, what is broken, or what you want to build. i read everything.

ryan@outboundiq.com linkedin dm github

obligatory dial tone. press some digits.